1-800-969-4632 Possible Cause: There is a power failure.
Solution: Ensure the appliance is plugged in and the power outlet has power.
Whynter Product Manuals and Troubleshooting
Product Manuals
Whynter 92 Bottle Dual Zone Refrigerator Wine Cooler BWR-0922DZ
Whynter 166 Bottle Refrigerator Wine Cooler BWR-1662SD
Whynter 164 Bottle Dual Zone Refrigerator Wine Cooler BWR-1642DZ
Whynter Elite 40 Bottle Dual Zone Refrigerator Wine Cooler BWR-401DS
Troubleshooting
Problem: The appliance does not operate
Possible Cause: The appliance is not plugged in.
Solution: Ensure the appliance is plugged in and the power outlet has power.
Possible Cause: A house fuse has blown or the circuit breaker is tripped.
Solution: Replace the broken fuse or reset the breaker.
Problem: The appliance is not cold enough
Possible Cause: The set temperature is too high.
Solution: Adjust the set temperature
Possible Cause: The appliance is placed too close to a heat source.
Solution: Keep the appliance away from the sunshine or other heat sources.
Possible Cause: The door is opened too often.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door is not closed completely.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door gasket does not seal properly.
Solution: Ensure the door gasket is not loose.
Possible Cause: The front bottom grille does not have sufficient ventilation
Solution: The front bottom grille must be completely unobstructed.
Possible Cause: The ambient (room) temperature is too low or too high.
Solution: Decrease or increase the ambient (room) temperature.
Possible Cause: A large amount of contents has been added to the appliance.
Solution: To minimize internal temperature fluctuation, do not add large amount of contents at once.
Problem: The appliance turns on and off frequently
Possible Cause: The door is opened too often.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door is not closed completely.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door gasket does not seal properly.
Solution: Ensure the door gasket is not loose.
Possible Cause: The noise may come from the flow of the refrigerant
Solution: It is normal as each cooling ends, you may hear gurgling sounds caused by the flow or refrigerant in the appliance.
Problem: The appliance makes too much noise
Possible Cause: Contraction and expansion of the inside walls may cause popping and crackling noises.
Solution: Some popping or crackling noises are normal. They are caused by expansion and contraction
Possible Cause: The appliance is not level
Solution: Make sure the cooler is on a hard and level surface. Do not place the appliance on carpet.
Possible Cause: The appliance is not level.
Solution: Make sure the cooler is on a hard and level surface. Avoid placing the appliance on a carpeted or soft surface.
Problem: The door does not close properly.
Possible Cause: The door was reversed and not properly installed.
Solution: Correctly install the door.
Possible Cause: The shelves are out of position.
Solution: Correctly install the shelves.
Problem: ED code (BWR-331SL, BWR-401DS, BWR-462DZ, BWR-281DZ, BWR-171DS)
Possible Cause: E0 indicates the communication error for 3 zone models
Solution: Call for service
Possible Cause: E1 or E2 indicates that the air temperature sensor is failed
Solution: Call for service
Possible Cause: ”
E3 or E4 indicates that the defrost sensor in the evaporator is failed”
Solution: Call for service
Possible Cause: E5 indicates the defrost heater failure
Solution: Call for service
Possible Cause: ”
E7 indicates the door switch failure
”
Solution: Call for service
Possible Cause: ”
ED indicates that the door has been left open for more than 60 seconds
”
Solution: Close the door
Possible Cause: “Door has been opened for more than 60 seconds
”
Solution: Close the door
Possible Cause: The appliance door being opened too often
Solution: Do not open the door more often than necessary
Problem: The alarm sounds and the temperature display flashes (BWR-401DS, BWR-462DZ, BWR-281DZ, BWR-171DS)
Possible Cause: The ventilation opening being covered or too dusty
Solution: Clear the obstructions and clean the dust
Possible Cause: A lengthy interruption to the power supply
Solution: Leave the appliance to work for a while until the set temperature has been reached.
Possible Cause: A large amount of bottles has been added to the unit
Solution: Leave the appliance to work for a while until the set temperature has been reached.
Problem: The icon -- is lit up and flashing in the temperature display (BWR-331SL, BWR-401DS, BWR-462DZ, BWR-281DZ, BWR-171DS)
Possible Cause: The display temperature is out of the range
Solution: Only temperatures within the range 16~99°F/-9~37°C the appliance can display will be shown. If the temperature is not within this range, the icon — will be displayed instead. That is normal.
